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  • DAM FAQ/ How can I get started? 

Hello and welcome. No one know digital asset management more than we do. Working with us is simple. Step one. The discovery phase. Contact us and describe what you're hoping to achieve. With more than a decade of experience and 50 million assets under our belts, we've worked through just about every kind of problem imaginable. Step two. Proof of concept. We'll quickly construct a workflow and test it out to ensure that once we go live, everything will turn out just right. Step three. Launch. Give us a green light, and onboarding for single editors and small teams typically begins within 5-7 working days after the completion of the POC. Larger teams start according to a mutually agreed upon timeline.

  • What hours do the specialists work?

8:30am – 4:30pm Monday - Friday, except for national/ federal holidays. Extended work week and weekend hours can be organized on a customized basis.

  • How do you guarantee login, workflow and documentation security?

We use a number of best in class technology and management best practices to securely enable login and data sharing between you and MSS.

  • Will my specialist know how to use our DAM?

Yes. If your DAM specialist has not used your particular digital asset management platform or tools, our managers will organize in-house training to get them up to speed in no time.

  • What kind of industry knowledge do my specialists have?

All of our specialists are multi-lingual, college graduates and have extensive experience in visual media production or management. Every specialist goes through weeks of in-house training before working with our clients. MSS also provides on-going training to ensure our specialists are up-to-date on the latest trends in business practices, copyright law and technology.

  • What is your special sauce?

  • We are your standing army of visual media domain experts

  • Generative AI is in our DNA

  • We document your team's workflow and critical criteria

  • We train the specialists to ensure workflow success

  • We manage performance, metrics and KPIs

  • We provides backup assistants (additional costs may be incurred)

  • We guarantee enterprise-level security

  • We can scale your team on an as needed basis

  • We create increased efficiencies

  • How does pricing work?

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