FAQs

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How can I get started?
Step one. The discovery phase. Contact us and describe what you're hoping to achieve. With more than a decade of experience and 50 million assets under our belts, we've worked through just about every kind of problem imaginable. Step two. Proof of concept. We'll quickly construct a workflow and test it out to ensure that once we go live, everything will turn out just right. Step three. Launch. Give us a green light, and onboarding for single editors and small teams typically begins within 5-7 working days after the completion of the POC. Larger teams start according to a mutually agreed upon timeline.
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What hours do the editors work?
8:30am – 4:30pm Monday - Friday, except for national/ federal holidays. Extended work week and weekend hours can be organized on a customized basis.
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How do you guarantee login, workflow and documentation security?
We use a number of best in class technology and management best practices to securely enable login and data sharing between you and MSS.
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Will my editors know how to use our DAM?
Yes. If your editor has not used your particular digital asset management platform or tools, our managers will organize in-house training to get them up to speed in no time.
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What kind of industry knowledge do my editors have?
All of our editors are multi-lingual, college graduates and have extensive experience in visual media production or management. Every editor goes through weeks of in-house training before working with our clients. MSS also provides on-going training to ensure our editors are up-to-date on the latest trends in business practices and technology.
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What is your special sauce?
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We are your standing army of visual media domain experts
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We document your team's workflow and critical criteria
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We train the editors to ensure workflow success
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We manage performance, metrics and KPIs
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We provides backup assistants (additional costs may be incurred)
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We guarantee enterprise-level security
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We can scale your team on an as needed basis
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We create increased efficiencies
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How does pricing work?
For more information concerning pricing, please click here or contact us directly and let's start building a solution